QuantumLeap LLC – Refund Policy
Effective Date: May 1, 2025

At QuantumLeap LLC, we are a third-party authorized retailer for various internet service providers. We help customers select a plan, schedule installation, and get connected. This policy explains when and how refunds apply for our one-time service and installation fee and how refunds are handled for services provided by your selected internet service provider.

1. Eligibility for Refunds – QuantumLeap LLC Fee

You may be eligible for a full refund of our $99.00 one-time service and installation fee if:

• You submit a valid cancellation request within 30 days of payment and before installation has been completed.

• No violation of our Terms and conditions has occurred.

2. Refunds for Monthly Internet Service

• Monthly service is billed directly by the internet service provider you select.

• Refund eligibility for monthly service charges is subject to your selected provider’s own refund policy.

• To request a refund for monthly service, you must contact your selected provider directly.

3. Refund Timeline

• Refunds for eligible Quantum Leap LLC fees will be processed within 60 days of receiving your valid request.

• Refund timelines for your selected internet service provider’s charges will follow their policy.

4. Refund Method

• Refunds will be issued using the same payment method used for the original transaction.

• No processing fees will be charged for refunds issued by Quantum Leap LLC.

5. Non-Refundable Charges

The following items are non-refundable through Quantum Leap LLC:

• One-time service and installation fee if cancellation occurs after installation.

• Any charges from your selected internet service provider because the provider do have their own refund policy.

• Custom configurations or personalized service adjustments.

• Shipping or return shipping fees for equipment.

6. Equipment Returns

• If your selected internet service provider supplied you with equipment (e.g., modem, router), returns must be made directly to them.

• Quantum Leap LLC does not manage equipment returns and cannot accept returned devices.It must be returned to your selected provider.

7. Gifted Services

• If the one-time Quantum Leap LLC service was purchased as a gift, any eligible refund will be issued to the original payment method used.

• Refunds are not available as gift credits or store credits.

8. How to Request a Refund

To request a refund for the Quantum Leap LLC service and installation fee, contact us at:
📧 admin@thequantumleap.us
📞 +1 (860) 217-6563